Direct medical costs are treatment costs for several formal (e.g. general practitioners, mental health services, social work, home care) and informal caregivers (such as family and friends), which were calculated by multiplying the number of health service units (e.g. consultations, contacts) by their standard cost price [ 17].
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Further, a correlation of consultation contact times with the quality of the clinician or counsellor care revealed that longer consultation times did not necessarily mean better performance or care.
Between consultation contact was maintained with the intervention group by the lifestyle counsellor via a minimum of 3 structured telephone calls to identify progress towards goals, achievements and challenges and to provide positive feedback and support.
Different aspects of knowledge are assessed by the pharmacist on a 5-point scale "Good", "Sufficient", "Poor", "Bad", "Not discussed" Experiences and attitude towards medication are assessed by the pharmacist Advices given during consultation Contact with prescribing physician in response to consultation.
Time for face-to-face contacts with the patient as well as indirect time per contact (e.g. mutual consultation contacts between GP and the care manager or the consultant psychiatrist) will be measured.
Furthermore, the control group has no knowledge of the content of the consultations, and contact between patients post discharge with opportunity to discuss benefits or disadvantages of follow-up consultations are unlikely.
The variables in the registration form to the GPs were: the number of consultations, telephone contact, whether the patient had dropped out of appointments and been provided with a rescheduled appointment, and whether the GP had contacted the study team or others to discuss challenges related to the patient.
Total contacts consist of face-to-face consultations, telephone contacts, home visits, diagnostics and minor surgery, and contacts for prescribing medication.
