The majority of the subjects completed the study and only 1 subject (2.1%) was lost to follow-up after Day 14, which is consistent with the high satisfaction rate reported by the subjects at each of the scheduled study visits.
When asked about the non-tactile sensation of oily skin, consistent with the treatment satisfaction focus groups, a large proportion of the participants (68%, n = 37) reported that their oily skin felt " unclean", " dirty" or " grimy".
This brief instrument of 14 items consists of four satisfaction subscales, which are consistent with the theoretical concepts of satisfaction (see the satisfaction questionnaire as an Additional file 1).
Consistent with the literature on satisfaction assessment, regression analysis presented on Table 7 show greater dissatisfaction among clients receiving assistance with medical problems and specialty care, and among individuals who had more health concerns at baseline, including lower CD4 count, more diagnoses, and more symptoms.
The significant correlations found in these aspects of provider behaviour and patients' overall satisfaction are consistent with the literature on patient satisfaction.
This is consistent with the findings regarding patient satisfaction with portals in the systematic review reported by de Lusignan, et al. [ 9].
The high acceptance rate by patients is consistent with our satisfaction survey which showed the majority of patients preferred to have tests ordered in advance of their periodic health examination.
These different described endpoints raise the question whether the presented results are consistent with patients' satisfaction.
These findings were consistent with lower satisfaction ratings for physicians found among ethnic populations compared with Whites in the United Status, United Kingdoms and Australia [ 13- 21].
Consistent with the postulates of ECM, students' satisfaction with IS use is high if they appreciate the perceived advantages of such tools.
