There was a problem with a host at Balthazar who was "confrontational" with customers who lied about having reservations.
Avoid getting defensive or confrontational if a customer is questioning a product or service.
Avoid becoming defensive or verbally confrontational with a customer that points out an error made by you or your company.
The confrontational approach caused arguments with customers and sometimes police would have to be called to restore order.
It's your fault".We would perhaps have couched it in less confrontational language, but the reality is that customers are effectively demanding worse service.
The fixes it is introducing are cheap and easy ways of appearing less "irritating and confrontational", as Mr O'Leary describes his airline's current customer-service ethos.
The chief executive of SSE, one of the big six energy providers, has urged the industry to move away from its confrontational stance and embrace all market reforms that benefit the customer.
Look into a potential customer's eye, trainers say, but do not stare, which can appear confrontational.
