Instead they wanted better information and systematics for what the strategic planner above referred to as "N's needs"—concrete, "customer-relevant" needs.
At Concrete Installation, customer service is a pro-active partnership, a relationship that ensures a professional, efficiently run, safe workplace.
The conventional wisdom at the time was that rather than being about far-reaching strategic synergies, the deal was more about Qwest's using its highflying stock to go after an undervalued company, with concrete assets and customers, that had already put itself on the block by agreeing to be acquired by Global Crossing Ltd. of Bermuda.
"When we approach a customer with concrete evidence of problems in his/her app — you have 70 vulnerabilities — and you see concrete evidence and understand the potential impact on the business, that's a good selling point," Ohevya explained.
"This positive operating result in the first quarter is a concrete indication to our customers, dealers and suppliers that the 2010 targets we have set for ourselves are achievable," said Marchionne.
A customer at a concrete plant might have a gravel conveyor that requires a belt measuring 2.5 feet wide by 200 feet long.
If you have a set of data that's defined by abstract, rather than concrete numbers (for example, a customer satisfaction survey), it's almost frighteningly easy to lie with that set.
Unlike a slide deck that explains your idea in the abstract, an MVP makes it concrete, giving potential users and customers something they can wrap their minds around.
The letters focused on those voice providers that had not yet established concrete plans to protect their customers using the "Signature-based Handling of Asserted Information Using toKENs (SHAKEN)" and the "Secure Telephone Identity Revisited (STIR)" standards.
As an extra incentive for customers to remember Concrete Installation's name, the company plans to distribute coffee mugs, T-shirts, pens, and other advertising specialties with its logo.
To put it in concrete terms, your credit card's customer service center isn't in Ireland because of a new trade deal.
