Consumers raised complaints about fees, credit line increases, and unauthorized add-ons to their credit cards.
The menus, for instance, help you explain the nature of your complaint — late fees, billing disputes, interest rate, etc. — and what, if anything, you've done so far to resolve it.
The protest as a whole was extremely important, not just because of the large numbers it attracted, and shouldn't be understood simply in economic terms as a complaint against fees.
"Let's take care of this right now," Mr. Gruzdev said briskly here in Arsenyevo, after listening to an excruciatingly detailed complaint about fees for electricity in apartment stairwells, which results in additional costs of several dollars a month.
Their chief complaint: late fees, which Blockbuster added to rentals not returned on time.
Complaints about such fees helped spur calls for a consumer financial protection agency.
The oceanic amounts of human venom have always been there, along with complaints about lawyers' fees.
Indeed, I can't recall one single reference to it in the many hundreds of readers' complaints about booking fees that I have received.
With all the complaints about escalating fees that travelers have to pay, another pricing trend is on the rise that some customers may actually like: paid upgrades.
Graham Hebblethwaite, from the Trading Standards Institute, tells me: "We have had franchise problems where business opportunities or training have been oversold causing complaints about upfront fees, particularly training to be a pub licensee or driving instructor.
