The Association of British Insurers said the complaints categories were too general to be of any help to a consumer trying to choose a specific product.
The major complaint category he encounters is canceled flights, "long delays, with employee rudeness".
Problems involving animals were previously included in the consumer complaint category, but the new rule will create a separate category for incidents reported to the airlines involving animals.
The volume of dissatisfied customers has prompted the ombudsman to create a new complaint category just for packaged accounts, so that tackling these "does not impact on the rest of our complaint handling in banking and credit".
The complaint category that showed the sharpest drop and that accounts for most of the decline was in "agency disclosure," indicating that real estate agents have gotten better at disclosing whether they are a seller's broker or buyer's broker and what that means in terms of where their loyalty lies.
As an example, our least encountered topics are cardiac arrest, gastrointestinal bleeding, shock, poisoning, and altered mental status in the chief complaint category and defibrillation/cardioversion, CPR, RUSH protocol, and airway management in the procedure category.
We investigated the extent to which specific patient characteristics (age, sex, temperature, pulse, respiratory rate, systolic pressure, oxygen saturation, patient-reported pain score, chief complaint category, and arrival time) were associated with triage score concordance.
Patient data collected at the time of ED triage and used as candidate predictor variables for under- and over-triage by multivariate logistic regression analysis (see below) included age, sex, vital signs, patient-reported pain score, chief complaint category, and arrival time.
Impostor scams, another popular complaint category, isn't a one-time ruse that only the naïve fall for.
On each day d, the forecast error ε d between the started log of the observed number of complaints and the started log of the baseline prediction is computed for each complaint category.
