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The most commonly reported complaints were neck and shoulder symptoms (33% and 31% respectively), followed by upper arm complaints and hand (12% and 11%), lower arm, wrist and elbow complaints (8%, 8% and 6%).
They attained good Cronbach's α reliability (mathematically identical to the Kruder-Richardson's reliability coefficient for binary responses [ 53]), as follows: somatic complaints (8 items) α = .78, negative affect (11 items) α = .77, and emotional numbing (7 items) α = .74.74
In this study, similarly to our findings, the most commonly reported complaints were neck and shoulder symptoms (33%and31%1%, respectively), followed by upper arm complaints and hand (12% and 11%), and lower arm, wrist, and elbow complaints (8%, 8%, and 6%) [ 11].
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Although there is controversy in the field of stroke research regarding predictors of stroke outcome, in most studies age and disability have a stronger association with negative outcome than neuropsychiatric symptoms and depressive complaints [ 8, 10, 31].
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Of 29 complaints, 18 were either investigated inadequately or not at all.
The company has a toll-free number for information and complaints: (800) 22800530.
The card provider MBNA received a large number of complaints – 270,486 (a drop of 3%).
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