Sentence examples for complaint management from inspiring English sources

A hospital's deputy director, who also heads hospital complaint management, generally manages complaint departments.

Accordingly it seems reasonable to use complaint management as a powerful tool to retain customers.

Customer complaint management is more important than customer satisfaction management to some extent.

High risks were also identified for mental health screenings, health discharge assessments, incident reports, vaccinations, diabetes and complaint management.

"Facebook has not used the opportunity to effectively regulate the issue of complaint management itself," he added.

Existing approaches to technical complaint management (TCM) mostly neglect the necessity of knowledge transfer, and thus do not address quality or sustainability issues.

Put simply, complaints management needs to go back to basics.

Poor complaints management not only leads to disgruntled citizens, but also undermines public confidence.

Complaints management should be a core part of the operation: tightly integrated with all public facing departments.

Empowering individuals across the public sector to handle complaints and effectively embedding complaints management within customer service requires a new way of working.

It is those organisations that choose to prioritise the complaints management process and embed complaints-handling within core business processes that will transform effectiveness and, as a result, deliver truly enhanced public services.