Your English writing platform
Discover LudwigExact(2)
Matt Hammerstein, head of client and customer experience at Barclays, said: "Our banking complaint figures reflect some significant one-off changes in the first half of 2014.
"If the figures are right, then Royal Mail needs to take a serious look at the service it's providing and take steps for improvement". The complaint figures for lost post come against a backdrop of a sharp fall in the number of items delivered daily by the Royal Mail – down almost 25percentnt in the last five years.
Similar(58)
Among the 3500 Austrians (100%) interviewed who were 16 years of age or older, 64.6%95%5% CI 62.2, 67.0) reported any kind of health complaint (figure 1).
Another useful guide is the complaints figures received by the Financial Ombudsman Service (FOS), which make grim reading for Barclays.
This comes as a surprise after the complaints figures from the Financial Conduct Authority, published a fortnight ago, appeared to show that the worst was over for PPI payouts.
First, in line with the overall complaints figures published a couple of weeks ago by Hacked Off, and then republished on this blog, the Daily Mail was the top offender.
A Royal Mail spokesman said: "The complaints figures in the report for 'lost' mail in quarter four of Financial Year 2010/11 reflect last winter's severe weather, which was the worst in living memory.
"One of the other things that I'm going to require the companies to do is to keep previous years' complaints figures visible," he said.
He added that he would set out rules which meant complaints figures must be clearly shown, not buried in much longer text.
The Energy Ombudsman says it has received 28 complaints while figures from Consumer Direct - which is usually the first port of call receiving the largest number of complaints - were not available because it does not yet codify the data on the industry.
Testimony from the Truth and Reconciliation hearings informed "History of the Main Complaint" and figured prominently in "Ubu Tells the Truth," an animated film whose central image is the monstrous tyrant of Jarry's play.
Write better and faster with AI suggestions while staying true to your unique style.
Since I tried Ludwig back in 2017, I have been constantly using it in both editing and translation. Ever since, I suggest it to my translators at ProSciEditing.

Justyna Jupowicz-Kozak
CEO of Professional Science Editing for Scientists @ prosciediting.com