Some complainants reported bullying calls and salespeople shouting at them when they demanded not to be called again.
All complainants reported a combination of reasons for their complaint.
These include taking all accusations of sexual misconduct seriously and giving sympathetic attention, by a lay specialist, to complainants; reporting to civil authorities all complaints involving minors; and removing the accused from active ministry immediately, "pending the results of the investigations".
Like the 10 other complainants, she reported the abuse again in early 2013 following the suicide of violinist Frances Andrade.
The ASA added: "We understood that a small number of complainants had reported hearing their children swear after seeing the ad, but considered that because the ad did not contain any expletives this behaviour would not arise from the ad itself.
… The committee found that for ten of the twelve complainants, many reported events were hearsay," she said in a statement.
Together with the third member, the director of priest personnel, Msgr. Frank Caldwell, the intervention team interviewed complainants and priests, then reported back to the bishop.
Jurors who learned about victim behavior, either from an expert witness or a judge, were less likely to think a complainant who delayed reporting an assault or who spoke with a flat demeanor was not credible, according to a 2009 study by researchers at the University of Leeds and the University of Nottingham.
Police officials said they were still investigating the March encounter because it was not "reported by the complainant until two months after it allegedly occurred".
It was reported that the complainant, who had struggled for years with severe mental illness, including psychosis, and had made several suicide attempts, had killed herself in 2012, at the age of thirty.
