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After a thorough postmortem, we decided that we hadn't lost this order for lack of technical competence, customer satisfaction, or competitive pricing.
Other factors missing from traditional financial reporting such as competence, customer focus, operational efficiency, innovation and knowledge must be carefully considered.
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How central is this core competence to customer benefits?
But long-term investments of precisely this kind are the stock-in-trade of concessionaires like Générale and Lyonnaise, which see such investments in the larger context of competence and customer development.
CPD programs should focus on topics that address quality management systems, competence assessment, customer care, and case studies on disease profiles common in Botswana.
As your salespeople develop greater competence, the "customers" should raise the challenge level.
But the competence of customers is an intangible asset, often a matter of knowledge and skill.
The question is whether it will dig a deeper hole by losing the air of trust and reputation for competence among customers it has spent so long building up.
The competence that customers bring is a function of the knowledge and skills they possess, their willingness to learn and experiment, and their ability to engage in an active dialogue.
Harnessing customer competence and managing personalized experiences requires cooperation from consumers.
At a minimum, managers must come to grips with four fundamental realities in harnessing customer competence.
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Since I tried Ludwig back in 2017, I have been constantly using it in both editing and translation. Ever since, I suggest it to my translators at ProSciEditing.

Justyna Jupowicz-Kozak
CEO of Professional Science Editing for Scientists @ prosciediting.com