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Other studies have compared mail and online mixed modes in non-doctor samples [ 12, 13].
Picavet [ 12] compared mail and interview methods in national surveys and concluded that for many health topics, such as use of health care services, carefully designed mailed surveys are probably an equally good alternative for interview studies.
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When you compare mail to other media, we get a lot of spam on the Internet, which has a cost associated with it because people have to buy spam filters.
This has been confirmed by a meta-analysis of studies comparing mail-surveys and web-surveys in which 16 of the 39 studies (44%) had a lower response rate than our 24% [ 9].The relationship between response rate and no-response bias is also limited for this kind of survey [ 10].
However, individuals in the telephone arm (compared to mail) were slightly (though not significantly) more likely to report a false positive (36.4% vs 31.8%, OR = 1.11, p = 0.55).
Individuals in the phone arm (compared to mail) were slightly (though not significantly) more likely to report a false positive (36.4% vs 31.8%, OR = 1.11, p = 0.55).
In a study by Lin et al [ 10], on-site survey resulted in higher satisfaction scores compared to mail back survey.
Previous studies observed a more positive pattern of responses to questions of mental health by telephone as compared to mail, which might be explained by the greater sense of embarrassment or shame associated with reporting mental problems [ 20].
Internet sales often are compared to mail-order catalogue sales, an often fuzzy realm of taxation.
IVR with a transfer-to-health coach-option significantly increased levels of health coaching compared to mailed or no outreach and lead to significantly reduced actionable medical costs.
Success rates are also generally better with on-site and phone-back methods compared with mail-back methods [ 11, 27, 28, 32].
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Justyna Jupowicz-Kozak
CEO of Professional Science Editing for Scientists @ prosciediting.com