(They hadn't communicated much except for one post-college phone conversation about the décor of Emanuel's first Chicago apartment. "Somehow, wagon wheels come to mind," Adams said).
By helping the Lewisham team understand the service from the customers' point of view, they were able to redesign it so that it communicated much more clearly to those that were tired, stressed or had poor English language skills.
Stephen Pope, the chairman of the theology department at Boston College, said that "the good side of the letter is that he did communicate something -- he hasn't communicated much of anything about this since February".
A council spokesman told the BBC it should have "communicated much more clearly" and would now make sure it kept clients "fully informed of any changes... related to their care".
Nina Conti played Dowd's sister, a ventriloquist who communicated much of the time through a hand puppet named Monk. .
In particular, the visual cortex communicated much more with other parts of the brain, explaining the vivid and often emotionally charged hallucinations experienced by many LSD users.
