Without specific assessment criteria, attributes that are currently measured indirectly or bypassed altogether, like the ability to communicate, build rapport and work with more vulnerable and challenging patients, risk being devalued or ignored.
Lorin Young, vice president for sales and marketing at Veterinary Pet Insurance, says he seeks employees who can communicate clearly and build rapport over the phone.
Maintaining the appropriate amount of eye-to-eye connection builds rapport, communicates your level of self-confidence and expresses the fact that you are a person of integrity.
Customer service professionals, who are desirous of learning new ways to communicate, to engage and build rapport, can easily learn these skills on the shop floor, so to speak.
And unless your supervisor is very bad at communicating, good rapport will develop naturally.
There will be a key member of each team who will communicate with individual families, establishing a rapport, ensuring consistent information is given and acting as a point of contact.
Build a rapport with your professors and communicate effectively with them.
A sense of rapport can encourage parties to communicate fully with the mediator, often providing her with the information she needs to find a mutually acceptable settlement.
When communicating with one another, it's essential that our message is clear enough to be understood by those we communicate with — this can help build a rapport and eliminate misunderstandings.
Although he feels that he can "communicate on a basic level in business, which builds rapport with the people I'm working with," he also says the course will not make him fluent in Portuguese.
"My SRA position requires understanding science and the review process, maintaining good rapport with the scientific community, and communicating large volumes of scientific information," says new SRA Sally Amero.
