"If people hadn't been willing to come forward on the reliance of some commitment of confidentiality, we would never know about that," said one league official, who spoke on the condition of anonymity because the appeals process is still going on.
Ground rules for participating in the focus groups were discussed, including respect for others' views, taking turns in speaking to aid audio recording, and commitment to confidentiality of the content of the focus group discussion.
"One result of this commitment to confidentiality is that the descriptions in the report do not fully capture the diversity and complexity of the circumstances associated with the complaints or the factors that determined the outcomes and sanctions," Peart said.
Some studies have suggested that provider-patient interactions, i.e. general staff attitudes (e.g. friendliness, politeness, humility, respect, sympathy, non-discrimination, attention, trust, commitment to work, assurance of confidentiality and communication) influence clients' perceptions [ 20– 25].
Researching the practices of groups ranging from the Young Presidents Organizationn to Weight Watchers led Sandberg to conclude that their success hinged on a promise of confidentiality and a commitment from members.
