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Data collection instruments used were a nineteen (19) paged clinic staff questionnaire and a clinic quality health care assessment tool called SafeCare Essentials.
Following our lab's change in methodology, our clinic quality assurance surveillance detected an increase in the proportion of patients with viral suppression (pVL<75 copies/ml) [11], [13].
Finally, as with any pre-post study, we could not rule out other factors resulting in improved clinic quality.
The second factor comprised those questions which were about the quality and cost of the clinic (quality facilities and environment of clinic, satisfaction with billing and complaints).
This would also secure a broader evaluation in a thematic sense since the validated instruments for measuring patient experiences and GP experiences include several supplementary scales for the measurement of clinic quality.
A study conducted in 1910 patients in clinics throughout Taiwan investigated whether attributes of perceived clinic quality and patient education were associated with patient satisfaction and recommendation of a primary care provider.
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Socio-demographic data on each patient in the study group included: ○ Specialty ○ Gender ○ Age ○ Education ○ Employment The questionnaire did not include questions concerning patients' use of published data on clinics' quality or service level.
Therefore, further research relating to the association between patient/referral satisfaction at the clinic level and clinical quality measures is needed.
Data on other aspects of service or clinical quality at clinics was not published systematically, but some departments and medical societies published data on individual departments' performance as part of quality development or clinical research.
The counties and the Ministry of the Interior and Health published waiting time forecasts for common elective treatments at the hospitals on the Internet to ease patients' choice of hospital, but data on other aspects of service or clinical quality at clinics was not published systematically.
Neither clinic evaluated quality of life.
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