The Client Satisfaction Scale, shown to have good psychometric properties [ 40, 41], was used as a self-report of satisfaction with the rehabilitation received.
To assess general patient satisfaction, the German Version of the Client Satisfaction Scale, the ZUF8 (Attkisson and Zwick, 1982; Schmidt et al, 1989) was included.
The instruments used to assess the working relationship and client satisfaction formed ordinal scales and non-parametric statistics were thus used.
We assessed client satisfaction using a 4-point scale (very satisfied, somewhat satisfied, dissatisfied, or very dissatisfied).
High levels of client satisfaction were attained alongside service provision scale up by using existing MSI service delivery channels mobile outreach, social franchising, and clinics to implement strategies that broadened access for underserved clients and maintained service quality.
Seventy seven staff members and 44 patients' relatives were asked to complete a survey that included the Work Environment Scale (WES-10), a Life Satisfaction Scale (BMLSS), the Conviction of Therapeutic Competency (CTC) scale and the Client Satisfaction Questionnaire (CSQ-8).
All patients were administered the Brief Symptom Inventory (BSI), the Client Satisfaction Questionnaire, the Perceived Social Support Scales, and the Composite International Diagnostic Interview.
TLFB = Timeline Follow-back Method, MINI = Mini International Neuropsychiatric Interview, ASSIST = Alcohol, Smoking and Substances Involvement Screening Test, LSAS = Liebowitz Social Anxiety Scale, BAI = Beck Anxiety Inventory, BDI = Beck Depression Inventory-II, CMR = Circumstances, Motivation and Readiness for Treatment Scale, CSQ-8 = Client Satisfaction Questionnaire-8.
At each subsequent session they suggest the use of brief scales such as the GBO and ORS (Outcome Rating Scale) [ 9] to measure functioning and the SRS (Session Rating Scale) [ 10] to assess client satisfaction.
Alongside the SDQ, GBO and CHI-ESQ, CYP-IAPT recommend the use of brief scales such as the ORS (Outcome Rating Scale) [ 16] to measure functioning and the SRS (Session Rating Scale) [ 17] to assess client satisfaction on a session-by-session basis (http://www.iapt.nhs.uk/silo/files/cyp-iapt-outcomes-summary.pdf).pdf
Main outcome measures after six weeks of treatment were Treatment Alliance Scale (TAS) [ 40] and Client Satisfaction Questionnaire (CSQ) [ 44].
