The main outcomes of interest were the prevalence of moderate and severe adverse events, the ability of the client to resume normal activities, and client satisfaction level.
Therefore, countermeasures such as increasing access to ART service, availing clean toilet and ART drugs may further increase client satisfaction level in the region.
Only five studies reported explicitly that they controlled for any links between client characteristics and satisfaction levels [ 28, 34, 36, 41, 54].
These findings add to data from other countries that showed a correlation between positive client-provider interactions with use of communication tools and enhanced client satisfaction, increased knowledge levels, and longer and more effective use of methods.
Findings from mystery callers, online questionnaires and client interviews indicated high satisfaction levels with the call centre service among clients.
3) Do DD clients report lower treatment satisfaction levels compared to single diagnosis clients when treated in the same clinical setting?
Of all satisfaction levels, client privacy related satisfaction (46.7%), health facility distance related satisfaction (51.4%), and amount of cost paid related satisfaction (52.7%) were the first three least values.
One case study summarized results of a collection of studies and reported high levels of client satisfaction, moderate post-treatment problem reductions, and significant levels of distress for service providers [ 19].
One study found a weak but significant positive relationship between greater satisfaction levels, clients' own outcome ratings (r = 0.3, p < 0.05) and case managers' evaluations of clients' progress (r = 0.3, p < 0.05) [ 46].
Since the outcome of interest is the relationship between providers' use of CC materials and client satisfaction, and not the level of client satisfaction, that potential limitation is partially mitigated.
