Secondly, a dimension concerning the claimant's influence on the interview was identified.
We postulate that the communication behaviour of the claimant will influence that of the physician and vise versa (which we will explain below).
On the dimension of the claimant's influence on the interview, these characteristics are all on the more 'submissive' side (the lower left quadrant in Figure 1): claimants take a submissive position in interacting with the physician.
Similarities or differences between the social insurance physician and the claimant might therefore influence the course of their communication.
Similarly, the satisfaction of a claimant will probably influence his or her willingness to provide the physician with the necessary information.
Parallel to the importance of the physician's attitude towards communication, the attitude of the claimant might also influence the communication during an assessment interview.
In turn, the claimant's behaviour influences the physician's satisfaction with the communication, which will subsequently influence the behaviour of the physician, at which point the circle is closed.
Second, empowerment may lead to more knowledge about social security arrangements and disability assessment procedures that will influence claimants' expectations on the outcomes of their disability assessment.
The way conflicts are dealt with may influence the claimant's trust in the physician, especially in such a 'critical situation' as an assessment interview [ 58- 60].
The relevance analysis only included specification categories and third or fourth level ICF categories assessed as limitations, barriers or facilitators and thus assumed to influence the claimant's functioning.
While the filings discussed other issues involving the two firms, they did not implicate employees of the two firms in the coaching of potential claimants or efforts to influence doctors' diagnoses.
