Life said: "We are wholeheartedly committed to offering the best service possible to women facing crisis pregnancies by providing them with non-judgmental, person-centred counselling and skilled listening in line with guidelines set out by the BACP [British Association for Counselling and Psychotherapy], of which we are a member.
Studies [ 66, 77, 78] have demonstrated that a patient-centred style of practice, and listening and communication improve the doctor-patient relationship, by creating trust, encouraging empathy, and helping the patient to disclose psychological problems.
Fortin [ 7] focused on integrating patient-centred skills (listening, negotiating, responding to emotion empathetically, focusing the patient's story) into a medical interview skills course.
Some people have said we are brave to invite criticism, but we feel strongly that if we are going to be truly patient-centred we must listen hard to them and learn from them.
Matt Bowsher, assistant director, quality and commissioning at DMBC, says: "We wanted to develop a person-centred approach to dementia care based on listening to our clients and responding to their needs, and to help people avoid having premature links with 'serviceland' for as long as possible.
KEY MESSAGES People-centred health systems have to start with listening to staff, especially those who provide the backbone of services on the ground.
"The president is not listening because he belongs to the self-centred Muslim Brotherhood, which is willing to kill all Egyptians and sabotage the homeland to stay in power at any price".
It is however, only an aid to guide the listening, flexibility, and communication skills required for compassionate patient-centred care.
Are you really listening to what they're saying?" (Gary) "I think that even though we say that we do client centred goal setting, I think that we don't.
