Furthermore, while we captured services recommended, we did not capture services or investigations that might have been avoided as a result of CMA analysis, itself an important measure of utility.
For example, visits to other physicians might not have been recorded in the records at the study site or the chart may not have captured services or procedures performed at other facilities.
Manufacturing organisations were among the first to realise that concentrating on financial indicators is not adequate to truly capture service performance.
The project team wanted to understand and learn which measures would be most helpful and sensitive in describing need, capturing service improvement and ultimately improved oral health.
15 In this context, CFAs were designed to capture service utilisation patterns among clients seeking MCH services, given that data on integrated service provision were not available from routine clinical data (which collect data on different services in separate registers).
Therefore, it was decided to develop a suite of child and parent-centred future care planning resources to help capture service user perspectives to inform the commissioning framework, and for subsequent use in routine care planning.
