After you have composed a reply that you want to reuse, click on the Canned Reponses menu, choose "New canned response," give the reply a name and click O.K. Later when you get a message that deserves your canned response, click the Reply button and select the appropriate saved message from the Canned Responses menu.
After you have composed a reply that you want to reuse, click on the Canned Reponses menu, choose "New canned response," give the reply a name and click OK.
Later, when you get a message that deserves your canned response, click the Reply button and select the appropriate saved message from the Canned Responses menu.
For instance, if a user is having a bad day, the Koko system doesn't reply with a canned response such as "I'm sorry to hear that". Instead it may ask for more information and then offer advice to help the person see his issues in a different light.
And they've also gone one step further…you can also set filters based on emails that contain certain keywords, or are from certain people, and automatically reply with a canned response.
Users can also reply to more messages with emojis, dictation and canned responses.
Facebook has been working to improve customer service-focused features for Page administrators for some time, most recently with the introduction of "Saved Replies," a feature that allows Page admins to quickly respond to incoming inquires with canned (pre-written) replies.
Facebook has been working to improve customer service-focused features for Page administrators for some time, most recently with the introduction of "Saved Replies," a feature that allows Page admins to quickly respond to incoming inquires with canned (pre-written) replies.
Now, incoming calls can be replied to with canned or custom messages (SMS or iMessage).
It reads your messages as they come in and allows you to do all the regular stuff – move emails into trash, snooze them, archive them – but a special AI assistant is always there to help you send canned responses ("I can't reply today because my dog is caught in the piano").
