After Wednesday's conference call was over, I went back and read some previous call transcripts.
We also reviewed many publicly available documents, including those from Congressional investigations, earnings releases, conference call transcripts, Securities and Exchange Commission filings, media and analyst reports, and lawsuits related to Countrywide.
"Every company has huge text datasets that are unstructured (CRM records, call transcripts, emails etc).
But there's also a machine learning and natural language processing-powered document search tool that can sort through SEC documents, earnings call transcripts, press releases and more.
The aim of this research was to expand the understanding of how we can analyze 911 call transcripts for crime analysis and solving.
A survey by the Association for Investment Management and Research shows that securities analysts value conference-call transcripts second only to SEC filings.
The new data include online searches such as Google Trends data; textual data from corporate disclosures, analyst reports, conference call transcripts, earnings press releases, and news media articles; social network and social media data from Twitter, LinkedIn, Glassdoor, and other data.
Understanding tone could improve automated response systems by helping them identify when a customer is actually satisfied with the response they have been given (pushing beyond current-gen semantic keyword analysis tech that crudely sifts call transcripts for swear words or other negative signifiers).
He studied court records and 911 call transcripts and sent interviewers door to door.
In sum, reading the call transcripts I'm left with the same questions I usually am about our candidates.
