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A further paper that addresses the qualitative insights and caller recommendations for service delivery is forthcoming.
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Standard NHS cost tariffs were applied to both the recommendations made by NHS Direct to its callers and to the alternative action that the same callers stated they would have taken if NHS Direct had not been available to them.
Occasionally, triagists will give more than one specific recommendation which can confuse the caller.
Nearly 80% of commercial quitline callers failed to meet basic daily hygiene recommendations, 32.8% had not visited the dentist in more than a year, and 63.3% reported daily alcohol consumption (which reacts synergistically with tobacco to increase oral cancer risk).
When the business took off, they rechristened the company "Angie's List" since she had assembled it and callers often asked Ms. Hicks to check "her" list for recommendations.
Callers are however free to seek primary and emergency care irrespective of telenurse recommendations.
That most of the commercial quitline callers have dental insurance increases the possibility that they could follow through on recommendations for routine professional dental care.
Recommendations to improve the consistency and validity of telephone-based ethnic monitoring include: avoiding open question formats to ease caller uncertainty; offering callers a rationale for the question to minimise resistance and confirming the accuracy of the ethnic category recorded.
CALLER: Again?
Defeated the caller departed.
"Go ahead, caller".
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Since I tried Ludwig back in 2017, I have been constantly using it in both editing and translation. Ever since, I suggest it to my translators at ProSciEditing.

Justyna Jupowicz-Kozak
CEO of Professional Science Editing for Scientists @ prosciediting.com