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A few months later, Harrison called with a problem.
A couple of years ago, the owner of the Raleigh Hotel in the Catskills called with a problem: the state health department had closed their kitchen on account of food poisoning at the height of the summer season.
When the nanny called with a problem she couldn't solve, I had to come up with crazy make-dos until I could get home.
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This fall, after one super-less year, she moved with two roommates into a full-service building: "As soon as we call with a problem, someone is there within minutes," she said.
The next time mom calls with a problem, you can get into her computer remotely and skip the drive across town.
Gone are the days when a software business could sell an installation and then wait for a customer to call with a problem.
On a Friday afternoon when my office is closed and a patient calls with a problem, which I cannot sort out over the phone, I send them to an ER, an inefficient site of service costing four times more than a clinic visit.
A friend had called with a serious problem.
So the next time the customer calls, or another customer calls with a similar problem, the information is all there.
If anyone calls with a bike problem, the business owners aim to solve it as quickly as possible.
A friend of his, the actress Victoria Tennant, had told him there was only one person to call with such a problem: Eve Ashcraft.
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CEO of Professional Science Editing for Scientists @ prosciediting.com