Each practice will receive 10 unannounced simulated patient telephone calls, after the 10 calls questionnaires will be administered to each receptionist.
Assessment will be carried out using unannounced simulated patient telephone calls, questionnaires, an answerphone assessment and qualitative interviews and focus groups; the setting and data collected by these methods is summarised in Table 1.
They completed attitudes towards CALL (A-CALL) questionnaire prior to the experiment.
At the end of the experiment, their attitudes towards CALL were reassessed using A-CALL questionnaire.
If so, the type of procedure (wound debridement, irrigation of the prosthesis, exchange of one or more parts, or extraction of the entire prosthesis) was requested (hereafter called questionnaire data).
If OSA is suspected, children are referred to appropriate services; Family does not speak sufficient English to complete recruitment call or questionnaires.
Drop-out families receive a phone call, without questionnaires, every year to reinforce their motivation of resuming follow-up program and to record their self-reported anthropometrical measures (as assessed by their family pediatrician) and lifestyle changes.
After reminder emails in addition to telephonic calls, 171 questionnaires were received.
They also claim that the meta-analysis accords too much weight to large studies "not [of] the best quality --where subjects were probed with phone calls or quality --where instead of in person.
This resulted in three draft versions of so called Experience questionnaires.
After discharge, follow-up will be weekly by telephone call, postal questionnaire or home visit as appropriate.
