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"I told the call handler it was appalling and she agreed with me.
The call handler followed the computer generated algorithm, which recommended that an ambulance be dispatched.
I knew the call handler at 999 used a similar system to 111.
I told the call handler what I'd heard, what I feared.
The call handler at the other end asked me a series of questions, which seemed bizarre.
He handed over his account details to the Vodafone call handler.
Similar(26)
A more motivated call-handler would have got her back on track quickly, today I am not that person.
Call-handler presumption can compromise the data collected.
So the call-handler called the clinical supervisor and clicked on early exit.
Indeed, this could prove to be uncomfortable for both the caller and call-handler.
The call-handler could also offer self-care advice, prescribed within the CDSS, if indicated.
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Since I tried Ludwig back in 2017, I have been constantly using it in both editing and translation. Ever since, I suggest it to my translators at ProSciEditing.

Justyna Jupowicz-Kozak
CEO of Professional Science Editing for Scientists @ prosciediting.com