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One is the data network; another is a "private branch exchange" (PBX) for external phone calls; a third is an "automatic call distributor" (ACD) to route calls internally; and the fourth is a voicemail system.
Smaller centers can use off-the-shelf PCs and routers instead of having to buy an old-line, $1 million switch called an "automatic call distributor".
Compaq's NetACD automatic call distributor software works by queuing and routing customer service calls to online call center agents on e-tailer Web sites.
A classic example: One of the companies I was involved with developed a way to route phone calls by embedding smart software into the telecommunications network, not in the automatic call distributor (ACD) or private branch exchange (PBX).
With this firm, and in this emerging and extremely competitive environment, investors don't have to worry about which call-center software or automatic call distributor is going to win.
The products will be combined with Mitel's automatic call distributor system to provide routing enhancements and other improvements in business telephone service, the companies said.
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The newsstands then called distributors and requested it.
Wholesalers, also called distributors, are independent merchants operating any number of wholesale establishments.
But the cable company, which is handling distribution for the Dodgers, may want to check its records before it sends out email blasts encouraging people to call their distributor and demand the network.
Call your distributor and notify them you are done with your production.
One manufacturer whose own regional sales people call on distributors has a policy of paying the sales force based only on what the distributor sells and not on what it buys.
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Justyna Jupowicz-Kozak
CEO of Professional Science Editing for Scientists @ prosciediting.com