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The market-data industry is evolving, says Lou Eccleston, an ex-head of product strategy at Bloomberg who joined rival Thomson Financial in 2002, in a way that will help firms that are flexible and willing to build customers' proprietary data into products with affordable customised features.
There will be space for a number of smaller players if they are able slowly build customers over the next two to three years.
Do you need to build customers, boost your social media following, hone your marketing skills, negotiate contracts?
The delay, it turns out, is meant to build customers' confidence in the product to which they just entrusted all their financial information.
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"But you build customer loyalty when times are tough".
There is one last compelling need to build customer engagement through local action.
Merchants can not only charge higher prices, but they can also build customer loyalty.
It was a surreal conversation, and one not designed to build customer loyalty.
To be so accommodating would not be a duty but a way to build customer good will.
But Terry Giebel, a controller at Tom Thumb, said the ability to build customer databases was also a selling point.
Whether they will help build customer traffic and sales over the long term, though, remains an open question.
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Justyna Jupowicz-Kozak
CEO of Professional Science Editing for Scientists @ prosciediting.com