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Furthermore, common industry patterns around directive management and mistrust between managers and workers made communication more difficult.
The relationship between managers and workers has been broken".
Maybe it is about politics: a shift in the balance of power between managers and workers.
Europe's biggest carmaker is a famed practitioner of the Mitbestimmung system of co-operation between managers and workers.
Because of the inherent power imbalance between managers and workers, these practices look more like coercion than simple free speech.
Is this really a backdrop against which we can rebuild trust between managers and workers within our largest public companies?
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HR, though originally intended for all employees, was, in its early years, applied to management much more than to hourly workers, thereby widening the gap between manager and worker.
The glue that seems to hold Deming's framework together is the trust between manager and worker.
For Deming, trust is a key ingredient in his quest for what he enigmatically referred to as "profound knowledge". The trust between manager and worker is the bedrock upon which a healthy managerial relationship will be built.
That's tough, because he no longer owes you anything, and the usual agreement between manager and worker has dissolved.
11 Building trust between providers and consumers and between managers and health workers is essential for empowering health workers to address patient safety issues.
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Justyna Jupowicz-Kozak
CEO of Professional Science Editing for Scientists @ prosciediting.com