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The aim of the study was to investigate the relationship between interpersonal continuity and satisfaction.
So far, research has not yet clarified the exact correlation between interpersonal continuity and patient satisfaction [ 13].
The results are consistent with several other studies showing a connection between interpersonal continuity and patient satisfaction [ 3, 4].
In the beginning of the analysis the themes were more descriptive than theoretical, but by linking to social psychological theories [ 18] it became possible to develop a theoretical pattern for the relationship between interpersonal continuity and patient satisfaction.
It is argued that general practice needs to turn to the sciences of human behaviour to develop a theoretical basis for the relationship between interpersonal continuity and patient satisfaction [ 13, 14].
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The new finding of this study is that it illuminates the relationship between interpersonal continuity, trust and patient satisfaction.
Surveys find a positive relationship between interpersonal continuity of care and patient satisfaction, but it is difficult to tell whether continuity leads to satisfaction or satisfaction leads to continuity [ 4, 12].
This opened up the possibility of varying the previous understanding of interpersonal continuity and reporting a pattern of creation and destruction of satisfaction.
Interpersonal continuity and patient/person-centred care have been suggested to be important factors for establishing a strong relationship [ 23, 28].
However, if the patients were satisfied with their regular GP, they often preferred to see this GP continuously, and interpersonal continuity became valuable.
Access, waiting times, a lack of interpersonal continuity, short consultations, and poor attitude of doctors were commonly cited as problems.
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Justyna Jupowicz-Kozak
CEO of Professional Science Editing for Scientists @ prosciediting.com