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The research pertaining to the relationships between different quality management practices is still in its infancy.
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Since 2005, participation in quality management activities is mandatory in Germany according to the Social Code Book V. General practices can choose from different quality management programmes and options.
These different quality management systems measure structure and process of care as well as non-clinical outcomes of patients.
In accordance with the limited empirical evidence, our results confirm a moderate concordance between different quality indicator sets on an aggregate level and thereby justify the use of these indicator sets for quality management purposes.
A positive and strong relationship was determined between total quality management and quality performance.
Hypothesis 3 examined the relationship between social quality management practices and technical quality management practices.
We also find a reciprocal positive relationship between social quality management and technical quality management.
Our results provide support for the reciprocal relationship between social quality management practices and technical quality management practices.
Organizational task moderates the positive association between social quality management practices and innovation.
Organizational task moderates the positive association between technical quality management practices and innovation.
Hypothesis 2 examined the relationship between technical quality management practice and innovation.
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