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Its better-off customers were returning to more expensive stores, Wal-Mart executives said, while its price-conscious customers still had trouble affording basic items.
Its buyers range from people without much money to better-off customers who resent spending hefty chunks of their income on a car.
First-time buyers with small deposits also have trouble getting a loan and cannot borrow at the attractive rates available to better-off customers.
Virgin Money's social ambition is to make everyone better off – our customers, corporate partners, colleagues and communities – and by doing this, the company itself will thrive.
It might also consider that some industries are subject to economies of scale, so that other customers are better off when a new customer enters the market.
Instead of paying to acquire customers wouldn't they be better off getting customers to switch of their own volition simply because they offer the best value services.
She added: "This includes looking at whether there are opportunities to make customers better off".
In the long run, an opera company is better off trying to please customers and patrons, instead of currying favor with politicians.
The announcement came as the Co-operative said it had revamped the overdrafts attached to its current accounts, which it said would make customers better off overall and reduce the chances of them being caught out by unexpected charges.
As Jonathan Bauer, manager of corporate environmental programs at Hewlett-Packard, asked: "Are your customers better off having your service with some amount of government infringement than not having it at all?" Bauer posed the question during a breakout session at the GSB/BSR event discussing the human rights implications of a communications crackdown ripped from the headlines.
Independent retailers are gaining ground in burgeoning markets such as organic food, where their sales jumped by 43% in the year to November.However lamentable the loss of local identity, on the obvious measures, customers are better off.
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Justyna Jupowicz-Kozak
CEO of Professional Science Editing for Scientists @ prosciediting.com