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Also, a better complaint system would cost more money.
A better complaint system can help restore a needed balance between borrower rights and "draconian" collection powers, the report said.
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Recommendations included a mandatory induction for new employees, a worker welfare officer on every site, better monitoring and inspection, and better complaints procedures.
And not all complaints are equal: complaints that you don't support feature X are far better than complaints about how feature Y sucks.
The center may also make recommendations on how the agency can upgrade its technology to better analyze complaints.
The measure was written into the state budget the next year with the blessing of the industry and other stakeholders and also allowed the office to better handle complaints against developers over construction flaws.
Those who have used it say the new version of the gun, redesigned by Heckler & Koch, is better, but complaints still came in when it was used in Afghanistan.
It's expensive to mount a camera on every uniformed cop, but the idea is that by recording all the interactions between officers and civilians and suspects, cops will behave better and complaints against the department will be quickly resolved if someone makes a claim about being mistreated, it can be easily proved or disproved by a look at the tape.
(Don't get me wrong, it's not a complaint – better vegans than fat people).
"Defendants had a corps of recruiters, all well-trained in sales and closing techniques, who perfected the art of preying on the hopes and dreams of vulnerable students desperately seeking better lives," the complaint reads.
In addition, baggage complaints declined to 3.79 reports per 1,000 passengers in May, the agency said, better than 4.85 complaints per 1,000 in May 2000 and 4.30 complaints in April.
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