Subsequently, with a proper baseline, customers can participate in demand response programs and verify performed actions.
But now, under terms of the rate hike, the further above baseline a customer gets, the more that customer will pay.
If you are in Camp 1, I hope you are on a mission to build the baseline capability – customer experience won't improve with any real consistency (and likely many mistakes will be made) until you have a credible system of CX measurement.
The PGen Study was designed as a longitudinal series of surveys to measure the PGT experience at three time points: baseline, after customers had ordered PGT, but before they received their results (BL); approximately 2 weeks after receiving results (2 W); and approximately 6 months after receiving results (6 M).
Customer baseline load (CBL) estimation is an important issue in the implementation of DR programs for assessing the performance of DR programs and designing economic compensation mechanisms.
Importantly, the proposed requirements establish only a baseline for performing customer due diligence, which should be supplemented by the institution's own assessment of each client's risk profile.
The novel idea presented in the paper is that the customer baseline load (CBL) is used to parameterize the type of customer (TOC), which is fundamental information for application of mechanism design theory.
This is not a bad thing, even if it makes understanding that customer baseline upon which we build businesses that much more difficult to determine.
Even if platforms that use ML as a primary method of detecting bad stuff could ingest and process all the data, extract all the features we want, and cluster them all appropriately, there is a massive philosophical issue at play here – the sanctity of customers' baselines.
