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"It's bad customer service," says Mr. Stewart.
Or indulging in long stories about bad customer service.
He can call a bad debt a bad debt, or a bad customer a bad customer, without worrying about the social implications of his honesty.
Bad customer service: who are 2018's worst offenders?
But competition, while helpful, is an insufficient remedy for bad customer service.
"Your reason for not going to a fast-food place is bad customer service and poor food quality, not religion".
But competition, while helpful, is an insufficient remedy for bad customer service.
A reported 86% of consumers have switched companies after bad customer experiences.
Complaining about bad customer service is such a sport now that it should be an Olympic event.
If a company goes out of business or has a bad customer service reputation, early adopters are concerned that such status will reflect poorly on them.
In 2013 CEO Michael O'Leary endured a car crash Twitter Q&A which saw users attack him for his airline's bad customer service among other things.
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Since I tried Ludwig back in 2017, I have been constantly using it in both editing and translation. Ever since, I suggest it to my translators at ProSciEditing.

Justyna Jupowicz-Kozak
CEO of Professional Science Editing for Scientists @ prosciediting.com