But catering to the customer has become a kind of legendary goal, with companies like Zappos setting the standard for bend-over-backward service that tries to anticipate the customer's every desire and respond to their every whim.
Complaints go beyond cost to quality, reliability, backward technology and poor service.
Point is, with just a few carefully-chosen words, the employee wouldn't have made me wish I'd never set foot in the futuristic-looking casino with a backward view of customer service.
Urban economies, it was assumed, would involve industrialisation that generated other types of activities including commerce and services via backward and forward linkages.
Russia has very few high-tech industries, its record on innovation is appalling, it has too few small and medium-sized companies and its service industries are backward.
Why are service industries so backward and what might be done to improve them?For more than a decade after a financial crisis in 1989 plunged once-booming Japan into a long period of slow growth, weak companies and wobbly banks clung to each other in mutual defiance of reality.
But Joe Kraus, chief executive of JotSpot, based in Palo Alto, Calif., said technology companies had taken a backward approach to marketing their services to mothers in the past.
By virtue of our service, student veterans work backward from the rest of the student population.
Backward agriculture, antiquated infrastructure, an ossified civil service, and mind-sets cultivated by decades of isolation will not be changed easily or overnight.
There are two ways to recover a service composition from an error: backward and forward error recovery.
"Government regulation of pricing, whether it's for bags or any other service, is a 30-year step backward to when customers paid more and had fewer choices".
