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The bank laid off 350 people when its updated its back office processes.
The Department for International Development said it is ready to share services with other overseas departments in an effort to streamline back office processes.
To protect or even improve frontline services, while cutting costs, we need to move to a model that empowers people, measures what they do, and is based on a new type of technology, that automates many routine, back office processes and that reflects quickly how people and organisations actually work.
"Improving your back office processes - is one of the best things businesses can do to improve productivity," he says.
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But teleworking firms are offering to reduce the cost of back-office processes that are indispensable.
Sector leader Sir Stephen Bubb is heading Charity Futures, a two-year inquiry into charity governance and leadership focusing particularly on back-office processes and costs.
These back-office processes are arcane, unglamorous and too often taken for granted until things go wrong, when their importance becomes painfully apparent.
But by openly and transparently allowing every part of our back-office processes to be contested we'll find out if there's a better or more effective way of doing it.
Nandan Nilekani, boss of Infosys, which has a $150m-a-year R&D business, points out how much this area differs from the outsourcing of IT and other back-office processes.
The analysis of unrelated front-office and back-office processes offers a more rigorous examination of the customer contact model.
It now has more to do with revenue, value and citizen involvement than cost optimization of back-office processes.
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