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The three things that do count – back office efficiency and efficacy, capital management and sales and marketing (not the same thing as gross new business premiums) – are harder to analyse and so are swiftly ignored.
Banks have heavily invested in cutting edge digital technologies - apps, interactive tools, data collection, back office efficiency programs - and while these investments are undoubtedly creating new ways of interacting with the customer, it isn't sufficient at creating brand loyalty.
Similar(58)
And there are limits to the savings that can – or should – be found through "back office" efficiencies.
This suggests that while councils have already delivered significant shared and back office efficiencies, members want to protect frontline services for as long as possible.
Reductions achieved through cuts to frontline services now account for 40% of all savings, suggesting "back office" efficiencies have been exhausted, Adass said.
That's not what I want, but you get back office efficiencies," she said.
Back-office efficiencies worldwide, such as using only one computer vendor, also let Cadbury earn more on flat businesses.
We can imagine a model where teams of specialized agents across different product lines participate in referral sharing, and also leverage shared back office services for operational efficiency.
Some 64% of members of our County Councils Network said they are likely to look for further efficiencies in back office management tiers even though only two-thirds (38%) thought this would be effective.
"There is a lot of work being done to trim the back office costs and to look at efficiency in that kind of area".
He said: "In identifying savings, the strategy has been very clearly to protect front-line services and drive out efficiencies from the back office, by utilising technology and implementing improved ways of working".
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