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The phrase "assist upon request" is correct and usable in written English.
It can be used in contexts where you are offering help or support that can be sought when needed.
Example: "Our customer service team is available to assist upon request for any inquiries you may have."
Alternatives: "provide assistance when needed" or "help upon demand".
Similar(58)
It further states that NATO leaders "direct the Council in Permanent Session to consult on the most immediate risks in the field of energy security, in order to define those areas where NATO may add value to safeguard the security interests of the Allies and, upon request, assist national and international efforts".
A user-friendly Excel tool is available upon request to assist such analyses.
"We are taking this case very seriously and assisting the Burbank Police Department with their investigation upon request," he wrote in the statement.
"Upon request, this equipment can also be used to assist these agencies with the location and apprehension of any of their targeted offenders," the memo said.
A manual for physiotherapists has been developed to assist in the use of this program and is available from the authors upon request.
Pets upon request.
Painkillers are available upon request".
Price upon request at sjphillips.com.
Pricing is all upon request.
I sang songs upon request.
Flights arranged upon request.
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Since I tried Ludwig back in 2017, I have been constantly using it in both editing and translation. Ever since, I suggest it to my translators at ProSciEditing.

Justyna Jupowicz-Kozak
CEO of Professional Science Editing for Scientists @ prosciediting.com