Mr. Petersen now joins the business travelers who have been grousing for years about flights that fail to take off on time (or at all), lost bags, arrogant customer service, overcrowded planes and a tote board full of other indignities and inconveniences.
In an open letter Tim Cook, Apple's boss, apologised if his company's failure to respond to criticism of its after-sales service appeared "arrogant".
At 32, he is a foul-mouthed, arrogant lord of financial services.
Earlier this week, People's Daily, the Chinese government's official newspaper, published articles calling Apple's customer-service practices arrogant.
"There are so many people now who have that attitude of 'Don't you know who I am?' It's not just celebrities anymore, but everyone -- even the people who service celebrities are arrogant and rude".
The People's Daily also decried Apple's customer service practices as "arrogant" last year, and Xinhua cited Apple as a cause behind students running up high-interest debt.
Arrogant insurance bureaucrats deny people the services they paid for, while many insured find their coverage inadequate for serious illnesses.
But the service can be cold and arrogant.
Their marketing campaigns describe their services as superior to the cable services and describe the cable companies as arrogant and inattentive.
"I have always said that, although our civil service has many strengths, it would be arrogant to assume that there is nothing that we can learn from other countries," he said.
