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The phrase "are experiencing a problem" is correct and usable in written English.
It can be used when describing a current issue or difficulty that someone or a group is facing.
Example: "We understand that many users are experiencing a problem with the software update, and we are working to resolve it as quickly as possible."
Alternatives: "are facing an issue" or "are encountering a problem."
Exact(8)
Users are experiencing a problem with the services listed above.
"Users are experiencing a problem with the App Store," Apple support page indicates.
Humanizing your brand involves demonstrating human qualities -- even when you've made a mistake or customers are experiencing a problem.
An earlier message, timed at about 11 00 BST, read: "We are experiencing a problem with our overhead line this morning so trams are not currently running.
But Knell is okay with that, noting that he's a one-man shop, and is keeping things lean, even responding to customer emails himself, as well as helping those who are experiencing a problem directly.
Application management provider Xangati is hoping to solve this problem by offering a feature, the Visual Trouble Ticket (VTT), to its customers that allows employees to take a DVR-style, real-time recording of their networked application activity at the moment they are experiencing a problem.
Similar(52)
For the past few months, I have been experiencing a problem with an eyelid spasm.
The Desktop Everywhere Service (VDI) is experiencing a problem with non-Kiosk subscribers.
"We've identified an issue where a small number of users were experiencing a problem with questionable website pop-ups in their default browsers as a result of an isolated issue with an ad on our Free tier.
By the time customers do make phone calls, then, there is a strong possibility that they're experiencing a problem that they were unable to solve using self-service online tools.
We're innovative because we're experiencing a problem, like I'm doing with dirt bikes and STEM.
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Justyna Jupowicz-Kozak
CEO of Professional Science Editing for Scientists @ prosciediting.com