So are educators (and educational administrators) actually "in customer service"?
So why are educators and the education industry not making better use of games, gaming, and gamification?
"Most of them are educators; they're very conscious of the importance of education -- both for themselves and for the community at large.
Of the remaining 11, 7 are educators from other school districts and 4 are returning to education, like Adrianne Lloyd, a former teacher who later attended law school and had been an assistant district attorney in Brooklyn.
"We are educators," he said.
Chances are, educators will still be wrestling with how best to approach the material.
But just 9 percent of those who use M.I.T. OpenCourseWare are educators.
"I don't think it's the head coaches who are educators," she said.
Among the 21,000 signatories are educators, health professionals, parents and caregivers.
In these ways, DSL staff members are educators helping students learn directly and experientially.
