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In 2014, his wife exchanged emails with a Nationstar "foreclosure prevention specialist" who suggested she apply for a modification.
Because of such concerns, homeowners often are instructed that they must be delinquent and they must apply for a modification first, even if chances of approval are slim.
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Cynthia Sheppard first applied for a modification on her Citrus Heights, Calif., home in November of 2011.
Borrowers may apply for a HAMP modification and still begin making payments under the streamlined program, Ms. Cipollone said.
Ms. Weiss, whom she calls "my angel," helped her apply for a mortgage modification and referred her to a legal advocacy group.
The group represented him at his settlement hearing with Deutsche Bank, which holds the loan in a trust, and helped him apply for a loan modification under an Obama administration program intended to provide a safety net to homeowners.
When they sent in the payment, OneWest wouldn't accept it, telling the Gudiels that they needed to apply for a loan modification instead.
Servicers must also halt foreclosure proceedings while borrowers apply for a loan modification and tell homeowners in danger of foreclosure about their options.
As for the mortgage, Field said the couple should apply for a loan modification to try to get the monthly payment down from the approximately $2,200 they are now paying.
When she asked the bank about refinancing, a customer service representative suggested instead she apply for a government-sponsored loan modification.
"I hear every week about homeowners all over the country facing foreclosure while applying for a loan modification or even while making payments under a modification," said Diane Thompson, counsel for the National Consumer Law Center, an advocacy organization.
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