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At first, the caller's anger was cold: AGENT: O.K., sir. I'm gonna go ahead and explain this.... O.K., so on the information that you put this last time it was incorrect, so I apologize that you put it incorrectly on the site.
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"If you are guilty of an integrity-based violation and you apologize, that hurts you more than if you are dishonest and deny it".
In fact, research conducted at the University of Southern California found "If you are guilty of an integrity-based violation and you apologize, that hurts you more than if you are dishonest and deny it".
If you feel really uncomfortable, try to end the conversation in as inoffensive way as possible (possibly by apologizing that you don't have the time to talk because you have something urgent to do).
"I just want to apologize that I got you into this mess, and... if I could take it all back, I would," Joe told Teresa.
This is only natural, but you can't go into this thinking that so long as you do everything right when you apologize, that things will work out well.
And I personally apologize to you that that happened.
I apologize that it occurred to you but rest assured that it wasn't system wide and everything has been cleared up.
"Your policy has been cover up, deny, and when nothing else works, apologize for that which you previously disputed," Jürgen Trittin, leader of the Green Party delegation in Parliament, said during the debate after Mrs. Merkel's statement.
You don't need to apologize if that's how you remember Rob Ford.
"I apologize that my comments were offensive.
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Since I tried Ludwig back in 2017, I have been constantly using it in both editing and translation. Ever since, I suggest it to my translators at ProSciEditing.

Justyna Jupowicz-Kozak
CEO of Professional Science Editing for Scientists @ prosciediting.com