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Furthermore, employee empowerment has been associated with lower patient mortality rates [ 89], predicts subsequent organisational productivity [ 93– 96], and is an antecedent of quality in patient care [ 97, 98].
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In this approach, multiple satisfaction evaluations contribute to an overall perceived quality evaluation, leading to the conclusion that customer satisfaction is an antecedent of perceived quality.
This confirms that quality evaluation is influenced by customer satisfaction, and customer satisfaction can be modeled as an antecedent of perceived quality.
The strategy for the target hospital is to increase perceived usefulness of PACS which can be developed by looking at its antecedents of system quality and information quality.
Involvement was found as an antecedent of perceived product quality and as having its indirect effect on purchase intentions through perceived quality and overall satisfaction.
It emphasizes the distinction between perceived quality and customer satisfaction, with perceived quality as an antecedent of customer satisfaction in a service setting.
In this case, the standard definitions of quality and satisfaction share the same antecedents (expectation and perception of the purchase experience) and consequences (both lead to loyalty intention).
Psychooncology 11 (2) : 31 Steginga SK, Lynch BM, Hawkes A, Dunn J, Aitken J (2009) Antecedents of domain-specific quality of life after colorectal cancer.
The organisation delivery of quality improvement programmes can vary, spanning different organisational units at different times, with antecedents and consequences at different levels within participating organisations.
Perceived quality is considered the antecedent of satisfaction and customer loyalty.
This agrees with assertions made in previous studies, such as that by Wong and Sohal (2003) [ 22], which have suggested that service quality is an important antecedent of customer trust.
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