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The FFbH-R consists of 12 items with a three-stage answering scale.
The FFbH-R consists of twelve items with a three-stage answering scale.
A widely discussed design issue in patient satisfaction questionnaires is the optimal length and labelling of the answering scale.
Both questionnaires use a 5-point Likert scale as answering scale, varying from 'not at all' to 'fully applicable'.
Apart from changing the length of the answering scale, the two scales also differed in the number of labelled categories.
Part B evaluates the performance of the current care giver as perceived by the respondent ("experience", "reality"), both based on a 4 point answering scale.
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In this questionnaire though, it would be impractical to set longer answering scales because the respondents might get confused.
Next, a number of questions were asked about perceived severity and susceptibility on five point answering scales.
Comparing both answering scales, we found a high individual item level correlation in three out of five questions.
This may partly explain the divergent answers on both answering scales, which results in lower correlation coefficients and could be taken as a consequence of the pragmatic approach.
Interviewees were asked to complete the OLQ-13 (Dutch translation as used in the survey) and were probed to elaborate on the meaning and relevance of items and their interpretation of the questions and answering scales.
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Justyna Jupowicz-Kozak
CEO of Professional Science Editing for Scientists @ prosciediting.com