The system will need to know that "Where is my order?" is a question about a customer's most recent undelivered order, and that the customer needs an answer about where the order physically is as well as when it will arrive.
Of course, you probably know the answer already, but you want the customer to tell me what they want (never assume that you know everything the customer needs).
2. The Customer Needs Have Changed.
The customer needs "freedom of entry" too.
Configurable products, like vehicles, face the challenge of handling all possible variants which are needed to answer the various customer needs.
In this context, we have proposed a new approach of Customers Suppliers Relationships Control by considering that all partners' entities negotiate to answer as well as possible to the customers' needs.
Until recently a wholesaler that wanted to answer every possible customer need would have had to stock IBM machines in 2,200 combinations of hard drive, processor, memory and so on.
Revealing analyses of the real estate, finance, health care and information technology industries are coupled with up-close profiles of entrepreneurs from around the world who successfully use their "outsider" perspectives to answer surprisingly underserved customer needs". "Tim Clark teaches at the Portland State University School of Business".--BOOK JACKET.
It probably won't surprise you to learn this, but companies that regularly take stock of how well they are, or aren't, answering customer needs are far more successful than those that don't.
The short answer is that "on-demand" is not the optimal solution for most customer needs. .
