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This paper considers a multi-objective aircraft recovery problem for airline disruption.
For the first time a confrontation of the in-bound and out-bound high-fare passengers of the same cabin class within connecting flights as an influencing decision making factor in the airline disruption management has been introduced and investigated.
When it is about to make the choice between a monetary benefit and the retention of the reputation of a reliable service provider, use of the designed tool affords rather objective instead still occurring intuitive making decisions in the airline disruption management.
For the first time, an introduced juxtaposition of the in-bound and out-bound high-fare passengers of the same cabin-class within connecting flights has been employed as an influencing factor in the decision making process of the airline disruption management.
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