The phrase "agent productivity" is correct and usable in written English.
It can be used in contexts related to business, customer service, or any field where the efficiency and effectiveness of agents (such as salespeople or customer service representatives) are being discussed.
Example: "Improving agent productivity is essential for maximizing our sales performance this quarter."
Alternatives: "representative efficiency" or "employee output".
The product, according to Lithium, improves agent productivity more than 25percentt.
Their job satisfaction has engendered a 30% boost in agent productivity and 38% jump in customer-service levels compared to industry averages.
For its part, JetBlue has enjoyed a 30% boost in agent productivity, a 38% increase in customer-service levels, and a 50% decrease in management workload per agent, compared with industry norms.
We are seeing some great early results from courses like our professional development initiative aimed at increasing agent productivity.
According to Forrester, companies that opted to blend AI with human insight report improved satisfaction on the part of sales reps (69%), as well as heightened operational efficiency (68%), agent productivity (66%), and customer satisfaction (61%).
Agents' experience, plus the fact that they spend more time servicing and selling to proven customers, raises agents' productivity to 50% above industry norms.
Since the ABC project team was operating at the same time as other change agents (productivity consultants and human resource engineering), their inter-relationships are explored through the displacement/establishment of routines and institutionalized practices.
"Tax competition is the only agent of productivity for governments—it is the only competition they have," says Jacques de Saussure, a partner at Pictet & Cie, a Swiss private bank.
The value function for a newly self-employed agent of productivity y who intends to recruit is given in Eq. (4), where R y,1) is the value of a self-employed individual with productivity y and one employee.
In contrast, in a risk-neutral setting Schöndube (2008) shows that limited commitment with short-term contracts may be beneficial if contracting parties learn about the agent's productivity.
Introducing gamification methods into the call center can increase agent development and productivity by incentivizing agents to be more productive.
